SHAZZA GENERAL TERMS AND CONDITIONS
Definitions - The following terms are used throughout these terms and conditions and have the following meanings
Account: It refers to the account that the Users are required to register through the App and/or the Platform to use the Services, including the required documents needed to complete the Account registration.
Add-ons: All additional services facilitated by SHAZZA including but not limited to an additional driver, full insurance, and personal accidental insurance. All add-ons including but not limited to such as GPS, baby seats are subject to the individual car rental options.
App: Mobile application that displays all of SHAZZA services and charges including current on-hires and previous rental history inclusive of vehicle insurance, licensing and any other required documents, payment overview, pay-outs and the option for direct Vendor-to -Renter communication.
Booking Confirmation: Any, and all written or electronically transmitted confirmation orders sent by SHAZZA for a vehicle that may contain, including without limitation, reservation number, the description of the vehicle, pick-up location, date and time, drop-off location, date, and time, payment terms, quantity, duration of the vehicle being rented and any special condition.
Booking ID: A specific booking reference on each vehicle’s booking via the application and confirmation upon a booking with relation to the SHAZZA app itself.
Customer: ‘you’ or ‘your’ collectively means a person or company renting out the vehicle(s) from the Vendor via the SHAZZA app and/or platform also known as a Renter.
Early Return Charges: This means the penalty charges payable by the Renter in the event of early termination of a Vehicle Rental Agreement by the Renter.
Extensions: If the Renter would like an extension on the rental for an additional period than the initial booking.
Feedback: A review, comment, written or pictured given by a User of the SHAZZA platform.
KYC: “Know Your Customer” a document and identification policy separate to Terms and Conditions.
Non-Rental Charges: means charges that may be incurred by the Renter as a result of using a rented vehicle from a Vendor including, but not limited to, traffic and parking fines, toll fees, fuel charges, excess mileage fees, the Payment Default Penalty Charges, and the Early Termination Penalty Charges. These charges are subject to change as per the Road Transport Authority (RTA) guidelines.
PDP: Personal Data Protection, in accordance with the new UAE Federal Code of 2022.
Platform: means any online tool(s) provided, processed, and/or maintained by SHAZZA (including, but not limited to, through SHAZZA’s App, website, all subpages, and subdomains, all Content, Services, and products available at or through the Platform located at (WEBSITE NEEDED) or any other related domain offering access to, or facilitating the provision of, the Services.
Rental/Rented: A Renter pays for the days the car is rented out or if any add-ons are added, they will also be considered as rental.
Service means the online and/or offline services, provided by SHAZZA for the provision and use of the technology that SHAZZA has developed for collaboration, communication, and payment between the Vendors and the Renters, including without limitation access to SHAZZA App, online community, communication tools, and payment services. Note: The use of Client Data adhering to, and within the guidelines of, the Protection of Personal Data under Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data Protection. For further information on the use of data you may find this under our General Terms and Conditions.
Social Media: meaning any platforms inclusive of but not exclusive to, such as Twitter, LinkedIn, Facebook, Instagram and WhatsApp which are used to promote, market, interact with individuals, gain reviews and comments. SHAZZA may use this method of communication with Vendors and Renters.
Vehicle: The vehicle of a Vendor enrolled within the Platform that has been rented by a Customer or agreed by a Vendor to be rented out to a Renter through the Platform, and that includes its parts, components, accessories, and registration documents.
Vendor: The person(s) or company renting the vehicle to the Renter. A Vendor can also be referred to as a “Carpreneur”
Wallet: An in-app feature used for future payments both as rental or non-rental, or just to keep extra credit in time of need. Refunds may be given in credit and stored within the Wallet function of the SHAZZA platform.
UAE: United Arab Emirates.
User: Person(s) with access to a SHAZZA profile on any platform held
The terms below are set out as the general terms and conditions that apply to each of SHAZZA’s Vendors and Renters. All Terms and Conditions in the English language precede any other language translation and uphold all legal standings.
Signing up to Shazza:
Welcome to SHAZZA, as part of our signing up process whether you’re a Vendor or a Renter you will most likely be using either your face recognition through your mobile device or an email address. A quick reminder that signing up via these methods may automatically agree to our terms and conditions including marketing and updates. Should you wish to opt out of marketing please email [email protected] and we will be happy to assist.
You must provide true, accurate, complete and current information (including, without limitation, your name, date of birth, email address, residential/postal address, payment details, and other details), as well as your current and fully valid Emirates ID/passport copy and driving licence with at least a 6 month validity from issuance, as requested by SHAZZA during account creation on any SHAZZA platform.
Please note: As a UAE Resident you must have a UAE driving licence to be able to rent one of the vehicles from our vendors.
By registering yourself as a User on SHAZZA, you warrant that the details you provide to SHAZZA are correct and complete, at all times, and you agree that you will upload the new information via the SHAZZA platform immediately. If you are registering as a User on behalf of a business or any corporate body, you are confirming that you hold the appropriate authority to bind the business or corporate body on whose behalf you are registering.
You can access and update your details (excluding your name and last name) using the “My Profile” area of the SHAZZA platform.
You are responsible for maintaining the confidentiality of your username and password and for preventing unauthorised access to your profile. You agree to accept responsibility for all activities that occur under or in relation to your account. Please take all necessary steps to ensure that the Username and password is kept confidential and secure at all times. Please inform SHAZZA immediately via the Contact Us page. If you have any reason to believe that your Username and/or password has become known to anyone else, or is/are being, or are likely to be, used in an unauthorised manner. There can only be one account per User, even where a User is a corporate body.
By registering with SHAZZA, Renters gain access to a wide variety of Vehicles, which they can choose from based on price, model, size, as well as other requirements and accordingly enter into a rental agreement with the Vendor for the rental of a vehicle.
FEES AND PAYMENT TERMS
- if your Booking is in your basket on the app and/ or website, but has not yet been paid for;
- if the Vehicle is unavailable;
- if the payment was not authorised;
- for any other reason (at SHAZZA’s sole discretion)
SHAZZA is proud to offer our Vendors a number of Insurance options giving you the peace of mind that whilst your vehicle is with one of our approved renters, your vehicle is secured for any damage or loss.
The following options for insurance while using SHAZZA are;
Excess Deductible Deposit:   The Renter may pay the Vendor the deposit of the excess deductible amount as per the registered vehicle’s insurance policy. . The deposit will be released upon the return of the vehicle based on no damages present. The amount will be added to the SHAZZA wallet and refunded into the wallet and released to the original method of payment.
International Insurance: The renter may provide a valid insurance from another country that will cover vehicle rental in the UAE. Documents must be approved by the Vendor in order for the insurance to be accepted. Vendors will also be provided with a link to World Wide Insurance Company to whom they will then have the option to offer the third-party insurance to the Renter.
Should the Renter take out third-party insurance, they must provide the Vendor with a copy of the said insurance with the specific details which are uploaded via the app. The Terms and Conditions set out in the third-party insurance must also be shared with the Vendor.
The Vendor may utilise the third-party insurance option via https://www.worldwideinsure.com
SHAZZA holds no responsibility or liability for any third-party insurance and has no affiliation to Worldwide Insure.
Should the Renter opt for an external or third party insurance, they must upload this to the app in order for the Vendor to have access.
SHAZZA bares no responsibility for any Medical costs, insurance or related medical fees during the rental period of any vehicle. SHAZZA also bare no responsibility for any medical treatments, consultations, fees or related costs after any accident where a vehicle has been rented from a Vendor. All Renters agree to their own medical costs and expenses upon signing up via the app.
You have engaged with the Users;
The statements of fact reflected in the Feedback posted across any platform deemed as Social Media by you are true or not materially different from the truth;
You will not use obscene or offensive language or submit any material that is, or may potentially be, defamatory, abusive or hateful, an invasion of anyone’s privacy, harmful to other users, or harmful to the business interests of SHAZZA; and
Only one Feedback per rental is permitted;